Responsible Gaming

At Axe we take player safety seriously and support responsible play across our site. Our approach to Axe Responsible Gambling is practical and hands-on: limits, cooling-off options and clear account controls sit where you expect them. We make it easy to set deposit and session constraints, to pause activity, and to reach support. Use the tools provided, read the short guidance below, and contact our team if you need help. This page summarises the measures available and points to external help and advice for anyone needing extra support.

Player protection principles

Principles focus on visibility, control and consent. Clear choices are presented at registration and inside the account. Limits are configurable and reversible only after a delay when raising them. Minimum standards for verification and safe play apply across the site. We expect customers to make informed choices and to use the controls that suit their situation.

Tools to manage gambling activity

Deposit and loss limits

Set daily, weekly or monthly deposit caps to control spending. Loss limits can be applied to cap net losses over a set period. Limits are accessible in the Personal Limits section of your account. Changes that increase limits may be subject to a short waiting period to prevent impulsive changes.

Time limits and session controls

Session timers and time-out options help manage play length. Enable session reminders to receive alerts after defined play intervals. Temporary time-outs suspend logins and deposits for a chosen period and are suitable for a short break without full self-exclusion.

Self-exclusion and account blocking

Self-exclusion closes access for a set term and blocks deposits during that time. Choose short or long-term exclusion depending on need. Accounts remain recoverable only after the self-exclusion period ends and any verification steps are complete. Contact support for assistance with the process when required.

Recognising signs of problematic behaviour

Watch for changes in mood, chasing losses, neglecting responsibilities or hiding activity. Increasing deposit frequency, escalating stakes, and borrowing to fund play are common warning signs. If gambling is affecting work, relationships or finances, act early and make use of limits or self-exclusion.

Guidance for staying in control

Plan budgets and stick to them. Use deposit caps and session timers before you start. Avoid gambling when stressed or under the influence of alcohol. Keep a record of time and money spent. If limits are repeatedly reached, step back and consider a cooling-off period or professional advice.

Professional help and support organisations

Seek help from recognised organisations if gambling becomes a problem. Options in Australia include Gambling Help Online, Gamblers Anonymous and Lifeline for immediate crisis support. Local health services and accredited counsellors also offer confidential assistance. If you need help setting limits or self-excluding, contact our support team and we will guide you through the options available.