Terms and Conditions Policy
Welcome to Axe. This page sets out the Terms and Conditions that govern use of our casino platform, account activity and the relationship between us and users. It explains eligibility, account responsibilities, acceptable use, deposits and withdrawals, promotions and how disputes are handled. Read these terms before registering or placing wagers. By creating an account and using the site you accept these rules, any other applicable policies and the decisions taken under them.
Account Responsibilities
Registration and Verification
Register with accurate personal details and keep them up to date. Verification documents may be requested to confirm identity and payment ownership. Accounts must use true information; false data can lead to suspension and forfeiture of funds.
Security and Access
Protect login credentials and any linked payment details. Do not share accounts or allow third parties to access your account. Notify support immediately if unauthorised access is suspected.
Eligibility Requirements
Users must meet minimum legal gambling age and be permitted to gamble in their jurisdiction. One account per person is allowed. Access and services may be restricted based on country rules, account status or local law. Availability of AUD and specific payment options depends on account settings and location.
Acceptable Use of the Service
Use the platform for lawful play only. Prohibited activity includes fraud, money laundering, collusion, abusive behaviour, use of bots or other automation, and attempting to exploit software or promotions. VPN use to bypass restrictions is not allowed. Breaches may result in account suspension, cancellation of winnings and legal action.
Bonuses and Promotions - General Rules
Activation and Limits
Bonuses and promotional offers are subject to terms and eligibility rules. Only one bonus may be active at a time where specified. Minimum deposit requirements, game restrictions and max-bet rules apply while a bonus is active.
Wagering and Expiry
Bonuses normally carry wagering requirements and expiry periods. Game contribution rates vary and some game types may be excluded from bonus play. Non-compliance with promo rules may lead to voided bonuses and withheld funds.
Deposits and Withdrawals
Payment Methods
Accepted methods include e-wallets, card services, vouchers and supported cryptocurrencies. A$ balances are available where shown in the cashier. Minimums, maximums and availability depend on the chosen method and account status.
Processing and Limits
Withdrawals require verification and may be subject to limits and checks. Processing times vary by method and third-party fees may apply. Very large payouts may be scheduled or require additional checks in line with these Terms.
Dispute Handling
Contacting Support
Raise account or payment disputes via live chat or email. Provide relevant details and documentation to assist review. Support will review and respond in accordance with the Terms.
Resolution
Decisions on disputes are made under these Terms and applicable law. Continued use of the service after a dispute decision indicates acceptance of that outcome where permitted by law.
Updates to the Terms
We may update these Terms from time to time. Material changes will be posted on the site and may be notified to account holders. Continued use of the platform after updates constitutes acceptance of the new Terms. Check this page regularly for the latest version.